Introduction
Running a company can be a difficult process. A single person cannot do all the tasks and run things efficiently. The person in charge, whether he is a supervisor or a manager, has to hire a staff of people so things can run more smoothly. The department of customer services is a huge part of every company whether they are dealing with the food industry or telecommunications or with a company of electronics. Management customer relationship can be a difficult task but it can take some load off the manager. Customer services are essentially a technique to improve a business. It gives the company an idea about the needs of customers. It will help develop stronger relationships with them. If the customer feels like their opinion is valued, they will continue to buy their products or service. This relationship can do your company good and is for the best interest of the organization.
History
The history of customer service started in the 1980s when a lot of companies were involved in doing direct business with the customers. In the 1990s, the concept of customer relations and management emerged. This concept forever changed the way businesses were conducted around the world. This reduced the work for the managers, as that was time-consuming. It made thing easier as a single person was not responsible for all the record keeping and linked with customers. Management customer services are the platform for receiving complaints from the customers. It is often a phone number or an email address printed on the packing of the product. These numbers are usually toll free and operate at all hours. Apple is known to have the world’s best customer services. Their policy is that the customer is never wrong and often refunds money for their faulty products.
Features
Management customer relationship can be a difficult task as it involves dealing with many people. It involves allocation of different tasks. It is essential that these tasks are assigned to the right people. Management customer relationship involves dealing with customers who have a complaint about the company, the product or their services. A person with good interactive skills should be hired to do this job. This person should feel comfortable talking to complete strangers. He or she should be good at problem-solving. In some cases, the customer may get hostile or apprehensive; management customer relationship should hire people who can deal with such people. The employee should solve the problem and not aggravate the situation. If the problem has no solution, then the customer should be informed of this in a polite manner.
Tips and comments
Management customer relationship not only consists of good behaviour towards the customers but to your employees as well. They should be treated well, given flexible hours and paid on time. They should be encouraged to come up with ideas to improve the system. If there is a problem, the employees should work in teams and come up with the solutions. The manager should creative a productive environment. The employees should be given incentives such as bonuses to keep them motivated.
